Thesis
The Build-Faster Paradox
The internet revolutionised how we connect and create. It brought knowledge, commerce, and collaboration to a global stage, opening up possibilities never before imagined.
The tools to build products, apps, and software on the internet are more accessible than ever. Low-code platforms, generative AI, and software ubiquity have broken down barriers to shipping, enabling teams to move faster than ever before.
But the very tools and systems designed to help us build faster and more efficiently have unintentionally created a disconnect—a gap between what’s built and who it’s built for.
Too often, product teams are navigating a sea of disconnected or missing information, assumptions, and biases. They’re operating without the clarity or confidence to answer fundamental questions like:
Who is our customer?
What problems are we solving?
How (and when) will we know if we're doing it well?
THE ERA OF AGENTIVE AI
We’re entering the Era of Agentive AI—a shift where software doesn’t just respond to commands but proactively collaborates with us.
In this new paradigm, technology moves beyond being a static tool that follows instructions. Instead, it becomes an active partner, capable of understanding context, anticipating needs, and executing tasks on our behalf.
Agentive AI isn’t about doing things faster—it’s about fundamentally changing how we interact with software.
We see a future where interfaces move from being prescriptive and rigid to declarative and dynamic—where users simply state what they want, and the system determines how to achieve it. A future where your product tools don’t just show data but interpret insights, suggest next steps, and even act autonomously when appropriate.
This shift isn’t incremental—it’s foundational. Just as mobile transformed the internet into something we carry everywhere, agentive AI will transform digital tools into something we collaborate with, rather than just use. The companies that embrace this shift early will define the next generation of software products.
Lumo: Built for the Era of Agentive AI
Lumo is born for this era. By embedding agentive AI into the heart of product decision-making, we’re not just making research faster—we’re reimagining what’s possible when AI becomes an active partner in understanding people and building better products.
Lumo’s mission is to make user insights accessible at the speed of pixels and code—to remove the guesswork from product decision-making and ensure every product is grounded in real human needs.